Terms & Conditions
- General: These conditions over ride any conditions by the buyer, unless the others are expressly accepted by the seller, in writing. The placing of an order with the seller is deemed to be acceptance of these conditions by the buyer.
- Estimates: All estimates provided by the seller are subject to withdrawal or alteration without notice and do not constitute an offer to supply the goods and service. Any items or services not specifically covered in any quotation can be charged for as an extra.
- Prices: Prices charged are those ruling at the date of despatch to the buyer and will be subject to VAT and any other government tax or duty payable. In the event of any alterations required by the buyer to design or specification or quantity or place of delivery, the seller is entitled to vary the price.
- Payments: Payment is acceptable by cash or cheque covered by a current bankers guarantee card. Cheques not covered by a banker’s card must clear prior to release of goods. Most debit cards are accepted for “Embers” invoices. Any returned cheques unpaid by the bank will carry a handling charge which will be added on to the client’s debt.
- Part Payments: A 30% part payment will be required at the time of placing any order for goods. Balance goods payments will become due once the goods are supplied. Installation payments are due for full payment on receipt of your final invoice. The seller reserves the right to charge interest on over due amounts outstanding at any rate of 3% above Bank of England base rate per month or part month.
- Any time or day of delivery named is intended as an estimate only and is not the essence of the contract.
- If any cause outside the seller control or any unforeseen contingency renders it impractical for the seller to execute any order or within a reasonable period, the seller reserves the right to cancel the order or part order and to repay any deposit payments on that item.
- The seller shall not be liable to the buyer or any third party for any loss or damage whether direct or indirect or consequential to any property caused by arising from or connected with any delay in delivery of goods or failure to execute an order of delivery or any cancellation of the contract pursuant to clause B thereof.
- Guarantees: The seller warrants that the goods will be of merchantable quality at the time of supply.
The buyer must;
- Make a full inspection of the goods immediately upon receipt or collection.
- Notify the seller forthwith in writing of any defects which may be discovered.
- If fitted by the seller – ensure that the goods are made available to the seller or his agent for inspection. If not fitted by the seller – returned the goods to the seller’s premises for inspection. The seller’s liability to the buyer for any breach of warranty shall not exceed the price paid for the goods to which a claim relates and that liability shall be limited to the limit of the manufacturer’s warranty.
- Risk: The goods are at the sole risk of the buyer from the time they are collected from the sellers
premises, unless the contract also provides for the seller to install the same. Removal and handling of buyers own goods by the seller is at buyers own risk.
- Title: Until the goods are paid in full, along with any installation/delivery charges, titles to the goods shall not pass to the buyer and they shall remain the absolute property of the seller. The seller or agent shall therefore be entitled to enter the premises where the goods are held and recover them in default of payment. Until the date of payment in full the buyer shall store the goods safely and in a way to show that these are the property of the seller.
- Marble, Slate, Stone, and other Natural Materials: These are subject to natural markings, defects and colour variations and to standard practice of filling and cramping. Any sample shown should be considered as an example of the type or family.
- Gas Pipe work & Appliances: The seller reserves the right to leave turned off or made safe, at the buyers own expense, any gas appliance or system containing a fault. Any rectification of faults by the seller or his agent shall be at an additional charge to the buyer. The relighting of any other appliance is the customers own responsibility.
- Flues: The buyer is responsible for the condition of the flue and the seller reserves the right to leave turned off any appliance which is deemed to be unsafe. Rectification work may be carried out at the buyer’s expense. No warranties are given in respect of specific heat outputs of fires or appliances as these may vary due to flue system/site variations. Manufactures heat output claims are relied upon by the seller as correct information to impart to the buyer.
- Fitting Appointments: In the event of an order to supply and fit goods, the buyer must ensure that the appropriate goods or services are available on site for the seller at the appropriate time. These include an electricity and water supply. In the event that these are not available the seller reserves the right to make additional charges.
- Carpet, Floor Coverings & Skirting Boards: The seller is not responsible for the lifting, refitting or adapting of carpet or floor coverings. Skirting boards will be altered, refitted or reused only as appropriate and at the sellers discretion and additional charges may be made. Any additional skirting or floor boards required will be chargeable to buyer.
- Debris Removal: After installation work, all surplus building materials, packaging and removed debris, appliances and etc. will be left on site for the disposal by the buyer unless chargeable skip hire is arranged in advance.
- External Work: The carrying out of external works by the seller or his agent or nominated subcontractor is subject to change due to weather conditions.
- Free Advice: Any advice freely given by the seller or his agent regarding the installation methods or suggested rectification work is given in a general manner and does not constitute the basis for any liability.
FLUE LINER WARRANTY TERMS AND CONDITIONS
Fireflexmaster is manufactured in the United Kingdom by H Docherty Ltd under a quality management system accredited to ISO 9001:2008. It is also approved to the latest European Standard EN1856-2 and CE approved ensuring it meets EU safety, health and environmental requirements. When applied, installed, used and maintained correctly, Fireflexmaster will provide many years of reliable service. • 316L grade stainless steel flexible flue liners have a 10 YEAR* conditional warranty. • 904L grade stainless steel flexible flue liners have a 20 YEAR* conditional warranty.
- H Docherty Ltd obligations under the terms of this warranty are to supply replacement product for failures due to manufacturing defects only.
- It specifically does not cover labour costs, or any other incidental or consequential losses.
- The complete installation has been designed and installed in accordance with Approved Document J of the Building Regulations and any Local or National Building Regulations.
- The liner has been installed in accordance with H Docherty Ltd installation instructions.
- The installation has been completed by a HETAS or NAPIT registered installer, or alternatively has been approved and signed off by Local Authority Building Control.
- A Notice Plate must be visible stating the date of installation, the name and address of the installer and the type, size and make of the liner.
- The liner must not be modified or changed in any way.
- The appliance Fireflexmaster is serving must not be located where there is risk of chemical contamination. 10. Long periods of slumbering will greatly reduce the life expectancy of Fireflexmaster. For this reason slumbering is not recommended.
- Chimneys located on external walls, or large chimney voids and tall chimney stacks should be insulated to avoid the risk of condensation and corrosion.
- Evidence of a chimney fire will invalidate this warranty.
- When burning smokeless fuels the liner must be swept at least once a year by a competent professional chimney sweep (such as APICS, GMCS, or HETAS approved sweep) and certificates must be kept and made available in the event of a warranty claim. When burning wood or bituminous coal, the liner should be swept at least twice a year. This can be carried out by Embers Installtions, ask your installer for details.
- The use of proprietary cleaning compounds are not recommended and will invalidate the warranty.
- To validate the warranty, the installer must register the installation by completing and returning the registration card or soon to be made available an online facility www.docherty.co.uk. A warranty registration number will be sent by way of receipt, this should be kept in a safe place as it will be required in the event of making a warranty claim.
- Making a warranty claim:
- Nothing in this warranty affects the consumer’s statutory rights under the Sale of Goods Act 1979.
- Fireflexmaster warranty
18.1. Fireflexmaster is suitable for use on oil, gas and approved solid fuels.
18.2. Use only high quality solid fuels as recommended by HETAS or SFA.
18.3. In the case of wood the moisture content should be no greater than 20%.
18.4. 316L grade stainless steel flue liners are suitable for continuous use with oil, gas & wood. It is also suitable for occasional use of mineral fuels, but this must be limited to 20% of the total fuel burnt to be covered by the 10 year conditional warranty. It is not suitable for long term or continuous use with mineral fuels such as smokeless fuels or bituminous coal.
18.5. 904L grade stainless steel flue liners are suitable for continuous use with oil, gas & wood. It is also suitable for occasional use with mineral fuels, but this must be limited to 20% of the total fuel burnt to be covered by the 20 year conditional warranty. It is also suitable for long term or continuous use of mineral fuels such as smokeless fuels or bituminous coal, but the liner warranty is then limited to 10 years. When smokeless fuels or bituminous coal is used on central heating boilers the liner warranty is then limited to 5 years.
19.1. The householder/user should make any warranty claim against the installer or the company or individual they purchased the product from.
19.2. H Docherty Ltd will only accept warranty claims from those individuals or companies that purchased the goods directly.
19.3. Claims should be made through the H Docherty Ltd branch network (www.docherty.co.uk) quoting the warranty registration number, date of installation, type and diameter of product, appliance, fuel used and details of the fault or warranty claim.
19.4. In all cases, H Docherty Ltd reserves the right to inspect the product in situ before agreeing to replace any product under the terms of this warranty.
19.5. If the reason for failure is anything other than a manufacturing defect, then H Docherty Ltd reserve the right to charge for.
SERVICE CALL TERMS AND CONDITIONS
Thank you for booking your service with EMBERS.
Servicing of gas appliances and wood burning stoves is recommended on an annual basis for safety reasons by all appliance manufactures and safety organisations. Even if the appliance is used rarely, the associated flue system can deteriorate over time and the installation can become dangerous.
Your booking fee will be deducted from your final bill. We have had to introduce the booking fee system because on several occasions we have arrived at a client’s property and they have been out or they have not had their servicing instructions available. Unfortunately, all the safety organisations we are registered with insist we have instructions to hand when servicing your appliance.
If you require a service and you don’t have instructions or you can’t identify the appliance, then for a one off fee paid in advance we will attend your property to try to identify the appliance. Whilst there, we will carry out a functional check of the appliance to verify its suitability for continued use. This visit is merely to identify the appliance and once identified we can arrange a return service call which will incur our normal charges.
We realise your time is precious, but on some occasions a previous service call may take longer than anticipated and we may miss your appointment . We will contact you if we are going to be more than 45 minutes late. If we fail to do so we will refund your booking fee and you are at liberty to cancel any further visits.
A service call on a gas appliance normally takes approximately 1 hour and a multifuel/wood stove service will take approximately 2 hours. Repairs or faults may take longer and will be charged at £30 for every additional half hour.
Servicing of older appliances or installations that have not been carried out correctly can be fraught with difficulties. If this is obvious on our arrival we will advise you and provide you with advice of a solution. On such a rare occasion you will only be charged the booking fee. If we service your appliance we will guarantee our work for up to 2 months. All spares fitted will be fit for purpose and are covered by the manufactures guarantee, the cost of spare parts are additional to the service call charge. Firebricks and glass do not carry any guarantee. Early replacement will be at the supplier’s discretion.
Your booking fee will be forfeited: If we are unable to gain entry to your property at the allocated time.
If you need to change your appointment we are happy to rebook at no extra charge if you contact the office on 0113 2304424 more than 48 hours prior to your previously agreed appointment.
If you don’t have your appliance service instructions available at the time of our visit we will not able to proceed with a full service, we will only carry out a functional check of the appliance. A full service will have to be rearranged, this will incur a £25.00 re booking fee.